Share this Job

Specialist Research

Date:  May 23, 2023

Orlando, FL, US Virtual, FL, US

Req ID:  683
Onsite, Remote or Hybrid:  Virtual
Is License Required?:  No

Job Level

Entry Level

Job Summary

The Specialist Research is responsible for researching escalated issues, communicating with members and clients and providing administrative support.  This position is also responsible for meeting established service levels and member expectations.

Job Responsibilities

  • Respond to general email box inquiries including monitoring for social media escalations
  • Support daily, weekly and monthly reporting requests as needed
  • Support SPOC (single point of contact) patients
  • Provide clients, members and pharmacies with information regarding benefit plans to assure accurate claims processing and client/member satisfaction research
  • Utilize the company’s internal systems to reply to questions and escalated issues from internal and external partners in a timely manner; escalate or re-classify issues as appropriate; communicate issue resolution results per standard operating procedures in a timely manner
  • Communicate verbally with clients/members, often de-escalating upset members
  • Address escalations within department turnaround time goals
  • Other responsibilities as judgment or necessity dictate


Job Responsibilities, continued

Supervisory Responsibilities


Physical Requirements

  • Constantly (67-100% of time OR 6 or more hours) required to sit, use hands to handle or feel, talk and hear
  • Frequently (34-66% of time OR 4-6 hours ) required to reach with hands and arms
  • Occasionally (0-33% of time OR 1-3 hours) required to stand, walk and stoop, kneel, and crouch
  • Occasionally (0-33% of time OR 1-3 hours) required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Minimum Qualifications

  • High school diploma from an accredited school or equivalent GED

Additional Qualifications

  • Ability to make consistent and unbiased decisions
  • Strong organizational, analytical, interpretive, problem solving and time management skills

Preferred Qualifications

  • Associates's Degree from an accredited school
  • Experience in call center or customer service work environment
  • Experience in escalation/resolution with successfully applying de-escalation techniques

About us

AllianceRx Walgreens Pharmacy ( provides hope and care for better tomorrows to patients with rare diseases and chronic conditions by delivering medications from its specialty and home delivery pharmacies. Our advanced analytical capabilities, pharmacy expertise and technology solutions enable providers, pharmaceutical manufacturers and health plans to deliver optimal health outcomes. Through personalized care and clinical programs, along with access to the leading number of limited distribution drugs, patients can get back to what matters most. Headquartered in Orlando, Fla., the company holds several national pharmacy accreditations and has team members across the United States.

EEO statement
AllianceRx Walgreens Pharmacy is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other protected classes.

If you'd like more information about your EEO rights as an applicant under the law, please review EEO is Law and the EEO is Law Supplement

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

If you need an accommodation or assistance in using the AllianceRx Walgreens Pharmacy Careers website, please contact us at TA-HRIS-ARXWP .

Nearest Major Market: Orlando