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Sr Specialist Patient Engagement

Date:  May 12, 2023

Deerfield, IL, US Frisco, TX, US Orlando, FL, US Tempe, AZ, US Dallas, TX, US Virtual, FL, US Pittsburgh, PA, US

Req ID:  682
Onsite, Remote or Hybrid:  Virtual
Is License Required?:  No

Alliance Rx employees will be transitioning to Walgreens employment starting on or about July 1st, 2023 (the “Transition Date”). While recruiting will continue under the Alliance brand, please be aware that the company you will be joining is Walgreens following the Transition Date.

Job Level

Senior Professional

Job Summary

The Senior Specialist Patient Engagement is responsible for creating and executing an innovative patient experience and marketing strategy for specific products and services that support business growth and key objectives for offerings through unique and competitive pharmacy healthcare positioning.

Job Responsibilities

  • Work independently to develop strategy and drive all phases of project development through execution; create project briefs and recommend activations and tactics to achieve project objectives; develop and manage business unit marketing budgets
  • Work collaboratively with several cross-functional groups and other shared service teams to develop patient materials, secure approval, communicate status and achieve production deadlines (e.g., printed collateral, digital strategy, promotional programs, event strategies and online marketing programs)
  • Perform ongoing audits of existing patient material to ensure consistency of messaging, adherence to brand guidelines, compliance and product/service accuracy
  • Create unique and differentiated product/service value propositions and craft messaging tailored to various customer and channel segments
  • Recommend and execute programs to drive customer satisfaction, optimal patient experience and loyalty
  • Review and collaborate to develop measurement plans to pinpoint effectiveness of communication strategies and tactics on adherence and patient satisfaction
  • Maintain current, strong knowledge of product/service capabilities, internal operations processes and competitive maneuvers
  • Define product/service and customer research needs; analyzes results and determines actionable takeaways; and makes recommendations to business partners to enhance product/service offerings and/or enhance the customer experience
  • Coordinate and align department's plans, programs, and processes with internal and external partners (operations, vendors, eCommerce, internal and external communications, legal) that affect their areas, and encourages feedback from internal partners to increase productivity
  • Other responsibilities as judgment or necessity dictate

Job Responsibilities, continued

Supervisory Responsibilities


Physical Requirements

  • Constantly (67-100% of time OR 6 or more hours) required to sit, use hands to handle or feel, talk and hear
  • Frequently (34-66% of time OR 4-6 hours ) required to reach with hands and arms
  • Occasionally (0-33% of time OR 1-3 hours) required to stand, walk and stoop, kneel, and crouch
  • Occasionally (0-33% of time OR 1-3 hours) required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Minimum Qualifications

  • Bachelor’s degree in Business Administration, Marketing, Communications, or related area of study; or equivalent combination of education and/or relevant work experience
  • 5 years’ experience in marketing and/or communications working collaboratively with internal cross-functional and external vendor teams to develop strategies that meet business goals within budget and guidelines

Additional Qualifications

  • Demonstrated project management skills, including planning, organizing and managing resources and timelines to bring about successful completion of specific project goals and objectives; experience using analytics and return on investment measures to refine programs
  • Experience developing and delivering comprehensive presentations to various audience levels within an organization, including senior management
  • Ability to identify operational issues/risks and recommend and implement strategies to resolve problems
  • Proven skills in current versions of Microsoft Office Suite: PowerPoint (advanced level), Excel (intermediate level) and Word (intermediate level)
  • Ability to travel up to 20% of time for business purposes

Preferred Qualifications

  • Experience in strategic marketing or product marketing preferably in health and wellness industry (including Managed Care, Pharmaceutical, and Hospital Systems) or work in creative agency or consulting firm

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

The work for this position cannot be performed in California, Colorado or New York.

About us

AllianceRx Walgreens Pharmacy ( provides hope and care for better tomorrows to patients with rare diseases and chronic conditions by delivering medications from its specialty and home delivery pharmacies. Our advanced analytical capabilities, pharmacy expertise and technology solutions enable providers, pharmaceutical manufacturers and health plans to deliver optimal health outcomes. Through personalized care and clinical programs, along with access to the leading number of limited distribution drugs, patients can get back to what matters most. Headquartered in Orlando, Fla., the company holds several national pharmacy accreditations and has team members across the United States.

EEO statement
AllianceRx Walgreens Pharmacy is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other protected classes.

If you'd like more information about your EEO rights as an applicant under the law, please review EEO is Law and the EEO is Law Supplement

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

If you need an accommodation or assistance in using the AllianceRx Walgreens Pharmacy Careers website, please contact us at TA-HRIS-ARXWP .